Frequently Asked Questions

How do I enroll in a course?

Create a free account, browse the course catalog, and click Enroll. For paid courses you will be redirected to our secure checkout. Free courses are added to your dashboard immediately.

How long do I have access to a course?

When you buy a single course, you own it for life — you can return to it any time from your student dashboard. Subscription-based access lasts only while your subscription is active.

Do I get a certificate?

Yes. Once you complete all lectures and pass the required quizzes (if any), a certificate is generated automatically and available for download and sharing from your profile. Each certificate carries a unique verification URL.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard) through Stripe, and PayPal. All transactions are encrypted and we never store your card details.

Can I get a refund?

Refunds are handled case by case according to our refund policy shown at checkout. Contact support within the refund window with your order number.

I forgot my password. What do I do?

On the sign-in page click Forgot password?, enter your email, and we will send you a reset link valid for a short period.

Can I download videos for offline viewing?

No. Video content is streamed from our hosting provider to protect instructors' intellectual property. You can resume videos on any device as long as you are signed in.

Do courses have subtitles or Arabic translation?

The full interface is available in English and Arabic, and course descriptions are bilingual. Video subtitles depend on the individual course; check the course details page.

How is the community moderated?

The community follows a code of conduct. Spam, harassment, and piracy are not tolerated. Moderators can remove posts, mute users, or ban repeat offenders.

How do I contact support?

Open a ticket from the support section of your dashboard. Our team responds during business hours, usually within 24–48 hours.